Shipping and Returns Policy


Returns & Exchanges are allowed within 30 days from date of purchase. The following guidelines apply:

  • Prior authorization by email required. Please contact us here.
  • Item(s) must be in resalable condition & never installed.
  • A 15% restocking fee will be assessed.
  • You will be responsible for the shipping charges to return your item(s) to Lagun USA.
  • Shipping charges from original purchase will not be refunded.


Handling & Transit Times

Orders are shipped Monday through Thursday (with the exception of holidays). Shipping time frames average 4-6 business days. Expedited /alternative shipping options are not offered.

Delivery Address

USPS PO BOXES / Post Office General Delivery will not be accepted for shipping address. Providing one will delay order processing. If a physical address is not available, a FedEx OnSite pickup location may be used.

Order Tracking

Once an order is processed, a tracking number will be entered into PayPal and an invoice with tracking information will be emailed.

Shipping Rates

Free shipping on orders $189 & higher applies to the contiguous 48 states only.

We offer shipping to Alaska, Hawaii and Canada for an additional fee.

  • The rate charged is based on the weight and destination of the package. The shipping rate will be calculated after a shipping address has been entered (before payment is required).
  • Canada rates include shipping/transportation & import fees.

International Shipping

At this time, we are only able to ship to the United States & Canada.

Damaged or Missing Items

Please Contact Us within 5 days of receipt of shipment for assistance. An order or invoice number and photos will be required.


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