RETURNS & EXCHANGES

Returns & Exchanges are allowed within 30 days from date of purchase. The following guidelines apply:

  • Prior authorization by email required. Please contact us here.
  • Item(s) must be in new / never installed condition.
  • Item(s) must not be modified.
  • A 15% restocking fee will be assessed.
  • You will be responsible for the shipping charges to return your item(s) to Lagun USA.
  • Shipping charges from original purchase will not be refunded.

SHIPPING

Handling & Transit Times

Orders are shipped Monday through Friday(with the exception of holidays) via FedEx. Shipping time frames average 4-6 business days. Expedited /alternative shipping options are not offered.

Delivery Address

USPS PO BOXES / Post Office General Delivery will not be accepted for shipping address. Providing one will delay order processing. If a physical address is not available, a FedEx OnSite pickup location may be used.

Order Tracking

Once an order is processed, a tracking number will be entered into PayPal and an invoice with tracking information will be emailed.

Shipping Rates

Free shipping on orders $189 & higher applies to the lower 48 states only.

We offer shipping to Alaska & Hawaii for an additional fee.

  • The rate charged is based on the weight and destination of the package. The shipping rate will be calculated after a shipping address has been entered (before payment is required).

International Shipping

At this time, we are only able to ship to the United States.  Click here to shop our Canadian distributor.

Damaged or Missing Items

Please Contact Us within 5 days of receipt of shipment for assistance. An order or invoice number and photos will be required.

 

Skip to content